Frequently Asked Questions
Last updated: 2026/3/2
Company registration information
Unified Social Credit Code: 91520102MAK2P22E44
Company Name: 贵阳蜇桓商贸有限公司
Legal Representative: 季锋
Date of Establishment: 2025年12月18日
Address: 贵州省贵阳市南明区中华南路街道中山西路77号华亿大厦10层2号 [中南办事处]
Welcome to the Jubtorex FAQ section. Here, we answer common questions about our products and services to help you have a smooth shopping experience. If your question is not addressed here, please reach out to our customer support team.
| Company Information | content |
|---|---|
| Company Name | 贵阳蜇桓商贸有限公司 |
| residence | 贵州省贵阳市南明区中华南路街道中山西路77号华亿大厦10层2号 [中南办事处] |
| Telephone | +86 19216866453 |
| service@mail.jubtorex.com |
General Questions
1. What is Jubtorex?
Jubtorex is an online store operated by 贵阳蜇桓商贸有限公司, offering a wide range of general merchandise for customers in Singapore.
2. How can I contact customer support?
You can email us at service@mail.jubtorex.com or call us at +86 19216866453. Our support hours are Monday to Friday, from 9:00 AM to 6:00 PM.
Ordering and Payment
3. Which payment methods are accepted?
We accept American Express, MasterCard, Visa, Apple Pay, PayNow, GrabPay, and Cash on Delivery (COD).
4. How do I know if my order was successful?
Once you place an order, you will receive an email confirmation with your order details. If you don’t receive one, check your spam folder or contact us.
Shipping and Delivery
5. How long does it take to process and deliver orders?
Orders are processed within 1-3 business days. Delivery typically takes about 7 business days from dispatch.
6. Who is responsible for customs duties and taxes?
The buyer is responsible for any customs duties and taxes that may apply.
Returns and Refunds
7. What is your return policy?
Items can be returned or exchanged within 7 days of receipt. Please ensure items are unused and in original packaging. For more details, see our Return and Exchange Policy.
8. How long will it take to receive a refund?
Refunds are usually processed within 15 business days after approval of the return.
Product Information
9. Where can I find detailed product information?
Each product page includes comprehensive descriptions, specifications, and images to assist you in making informed decisions.
10. What if I receive a defective item?
Contact us immediately, and we will arrange for a replacement or a full refund, covering any additional shipping charges.
Additional Assistance
If you have further questions or require additional support, please contact our customer service team. We are committed to ensuring your satisfaction and providing the best shopping experience possible. Thank you for choosing Jubtorex!