Return and Exchange Policy
Last updated: 2026/3/2
Company registration information
Unified Social Credit Code: 91520102MAK2P22E44
Company Name: 贵阳蜇桓商贸有限公司
Legal Representative: 季锋
Date of Establishment: 2025年12月18日
Address: 贵州省贵阳市南明区中华南路街道中山西路77号华亿大厦10层2号 [中南办事处]
At Jubtorex, operated by 贵阳蜇桓商贸有限公司, we strive to ensure that our customers are completely satisfied with their purchases. This Return and Exchange Policy outlines the terms and procedures for returning or exchanging items bought from our store.
| Service | Details |
|---|---|
| Order Processing Time | 1-3 days |
| Estimated Delivery Time | 7 days |
| Return and Exchange Period | 7 days |
| Refund Processing Time | 15 days |
| Customs Duties | Paid by buyer |
Eligibility for Returns and Exchanges
To be eligible for a return or exchange, please ensure the following:
- Return Period: Items must be returned or exchanged within 7 days from the date of delivery.
- Condition: Items should be unused, in the original packaging, and in the same condition as received.
- Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.
Non-Returnable Items
Certain items cannot be returned or exchanged, including but not limited to:
- Perishable goods (e.g., food, flowers).
- Personal care items (e.g., beauty products, hygiene goods).
- Customized or personalized products.
Return and Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at service@mail.jubtorex.com or call +86 19216866453 within the 7-day window.
- Provide Details: Include your order number, details of the item(s) you wish to return or exchange, and the reason for the return.
- Shipping Instructions: We will provide instructions on how to send the item(s) back. You are responsible for covering the shipping costs for returning the item(s).
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
- Refund Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 15 business days.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., if an item is not in its original condition or is damaged for reasons not due to our error).
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including any applicable shipping charges.
Customs and Duties
Please note that buyers are responsible for any customs duties and taxes incurred. These fees are non-refundable and may vary based on your location.
Customer Support
Our customer support team is available Monday through Friday, from 9:00 AM to 6:00 PM (closed on weekends and public holidays). Please reach out to us via email or phone if you require assistance with your return or exchange.
Payment Methods
We accept the following payment methods for refunds:
- American Express
- MasterCard
- Visa
- Apple Pay
- PayNow
- GrabPay
- Cash on Delivery
We appreciate your understanding and cooperation. Our goal is to make your shopping experience with Jubtorex as smooth and pleasant as possible. Thank you for choosing us!