Warranty Policy
Last updated: 2026/3/2
Company registration information
Unified Social Credit Code: 91520102MAK2P22E44
Company Name: 贵阳蜇桓商贸有限公司
Legal Representative: 季锋
Date of Establishment: 2025年12月18日
Address: 贵州省贵阳市南明区中华南路街道中山西路77号华亿大厦10层2号 [中南办事处]
At Jubtorex, operated by 贵阳蜇桓商贸有限公司, we are committed to offering high-quality products and excellent customer service. This Warranty Policy outlines the terms and conditions under which warranties are provided for products purchased from our store.
| Company Information | content |
|---|---|
| Company Name | 贵阳蜇桓商贸有限公司 |
| residence | 贵州省贵阳市南明区中华南路街道中山西路77号华亿大厦10层2号 [中南办事处] |
| Telephone | +86 19216866453 |
| service@mail.jubtorex.com |
Warranty Coverage
Our warranty covers any defects in material or workmanship under normal use during the warranty period. During this period, we will repair or replace, at no charge, products that prove defective due to improper material or workmanship.
Warranty Period
- The warranty period varies depending on the product category and is specified on the product page.
- For detailed information about specific product warranty periods, please refer to the individual product descriptions.
Exclusions
The warranty does not cover:
- Damage: Caused by misuse, abuse, neglect, or accidents.
- Alterations: Any modifications or repairs not conducted by an authorized service provider.
- Normal Wear and Tear: Gradual aesthetic changes due to regular usage.
- Loss of Functionality: Due to software updates beyond the control of Jubtorex.
Filing a Warranty Claim
To file a warranty claim, please follow these steps:
- Contact Us: Email us at service@mail.jubtorex.com or call +86 19216866453 with your order number and details of the issue.
- Provide Proof of Purchase: Include a copy of the receipt or proof of purchase.
- Assessment: Our team will assess the claim and provide guidance on the next steps, which may include returning the product for inspection.
Resolution
Once the product is received and inspected, we will notify you of the status of your warranty claim:
- Repair or Replacement: If approved, we will either repair the product or provide a replacement at no additional cost.
- Denial: If the claim is denied, we will provide an explanation and return the product to you.
Shipping Costs
- Within Warranty: We cover shipping costs for warranty claims deemed valid.
- Outside Warranty: Customers are responsible for shipping costs if the warranty has expired or the claim is not covered.
Customer Support
For further assistance, please do not hesitate to reach out to our customer support team.
- Email: service@mail.jubtorex.com
- Phone: +86 19216866453
- Support Hours: Monday to Friday, 9:00 AM to 6:00 PM (closed on weekends and public holidays)
Your satisfaction is important to us, and we are dedicated to providing reliable products and services. Thank you for choosing Jubtorex!